Returns & Exchanges
At Couture USA, we stand behind the authenticity and quality of our luxury items and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we provide a seamless process for returns and exchanges on all eligible designer goods.
Initiate Your Request
Log into your account or contact our concierge team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring all security tags, designer dust bags, and authenticity cards remain attached and included.
Ship to Couture USA
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location to ensure tracked and insured delivery.
Inspection and Refund
Once our specialists verify the item's condition against our original records, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing